To buy without resale, the way is the website of the artist, team, venue or organiser, which usually links to its official seller. Australia has no single box office: each event chooses its platform. Five states limit resale to 10% above the original price, with conditions.
Which platforms sell tickets in Australia?
Ticketek, Ticketmaster, Moshtix and Oztix sell concerts, sport and shows, and there are other platforms open to any organiser. They are in alphabetical order, with no rating:
| Platform | What it sells | What it says about resale |
|---|---|---|
| Eventbrite | Music, workshops, food and other events published by each organiser | Its home page does not cover it |
| Humanitix | Festivals, music and comedy | Its home page does not cover it |
| Megatix | Festivals, fairs and local events | Its home page does not cover it |
| Moshtix | Music, festivals and art | Bans reselling at a mark-up. May offer official resale at some events |
| Oztix | Music, venues, shows and sport | Its menu leads to a resale page with its partner Tixel |
| Ticketek | It is the seller cited by RAC Arena, in Perth, and the Laneway festival | We could not check its website. RAC Arena says Ticketek Marketplace is its only authorised resale |
| Ticketmaster | Music, sport, theatre, comedy and family shows | Has its own resale, with a limit of 110% of the ticket's value |
Many venues have their own box office: they are in box offices by city. Accor Stadium, in Sydney, links to AXS, Ticketek or Ticketmaster depending on the concert.
What is resale?
Resale is selling a ticket after its first official sale. It can be done by a person, by a website dedicated to it or by the official seller itself.
Since 1 October 2022, a federal rule requires event resale websites in Australia to always show two things:
- A notice in English: "This is a ticket resale service. You are not buying from a primary ticket provider." It means it is a resale service and you are not buying from the original seller.
- The official price: what the ticket would cost in the original sale, excluding delivery costs.
The Queensland Government makes clear that this rule does not cover private sales on online marketplaces. The South Australian one warns that search engines often show resale websites first.
How much can you charge to resell a ticket?
Five states set a maximum of 10% above the original price, but only for certain tickets:
| State | Which tickets it affects | Maximum fine |
|---|---|---|
| New South Wales | Events in that state. The advert must give the original price | A$22,000 for individuals and A$110,000 for companies, according to 2022 notices |
| Victoria | Events declared a major event, such as the 2026 AFL final. The advert gives the original price, sale price and seat if there is one | A$1,018 to A$610,530, depending on severity |
| Queensland | Major venues: Stadiums Queensland cites nine | A$23,315 for individuals and A$117,436 for companies |
| South Australia | Tickets with a resale restriction, not counting handling fees. The advert gives the original price and seat | A$20,000 for individuals and A$100,000 for companies. On-the-spot fine of A$550 |
| Western Australia | Events in that state with a resale restriction. The advert gives the original price and location | A$20,000 for individuals and A$100,000 for companies. On-the-spot fine of A$2,000 |
Other details of those rules:
- New South Wales: if a ticket is resold above the cap, the organiser can cancel the ticket and refuse entry.
- Queensland: its consumer page also treats buying above 10% for those venues as illegal. Stadiums Queensland speaks of buying to make a profit.
We have not found a rule with a cap in Tasmania, the Northern Territory or the Australian Capital Territory. That does not prove that none exists.
What do the websites themselves say about resale?
Terms of sale often limit it, and several warn that they may not accept tickets from other sites:
- Moshtix: does not guarantee tickets bought on sites such as Viagogo, Facebook, eBay or Gumtree. A ticket used against its rules can be cancelled without a refund.
- Ticketmaster: does not guarantee tickets from unauthorised resellers. On its own resale, the ticket must come from a purchase on its website and the transaction is final, except in the cases in its policy.
- RAC Arena: only guarantees what is bought from Ticketek, and may refuse entry to anyone who bought elsewhere.
What happens if the event is cancelled?
If it is cancelled, you have a right to a refund even if the ticket terms say otherwise, according to the Queensland Government. Someone who bought from an unauthorised reseller may have fewer rights.
- Moshtix: the organiser sets the refund, only the buyer receives it and by card it takes a maximum of 14 days.
- Ticketmaster: handling and delivery fees may not be refunded. On its resale the sale price is refunded, not the order fee.
- Fake ticket: Consumer Protection in Western Australia says to complain to the reseller, speak to your bank soon and tell WA ScamNet.
- Complaints in New South Wales: Fair Trading is on 13 32 20. In Victoria, Consumer Affairs is on 1300 55 81 81.
How do you know who the official seller is?
The website of the artist, team, promoter or venue usually links to it. The South Australian and Western Australian authorities also cite these checks:
- Look for the resale notice the federal rule talks about.
- Look at the final price, with fees, and check it is in Australian dollars.
- Compare your seat with the venue plan.
- Read the ticket terms and keep your receipts.
The 2027 dates are in the big festivals and in the events calendar.
What we could not confirm
Several official sources are missing:
- Ticketek: we could not check its website. What appears comes from RAC Arena, Accor Stadium and Laneway.
- ACCC and Scamwatch: we could not check the federal consumer authorities, so we do not cite them.
- New South Wales: we only opened Fair Trading notices from 2022. We do not confirm whether the rule requires a resale restriction or whether the fines are still the same.
- Victoria: we could not check the department's page. We used a press release from September 2026, and did not see the list of declared events.
- Queensland: Stadiums Queensland gives no date, and we could not open the Parliament page on the 2025 reform.
- Eventbrite, Humanitix and Megatix: we only opened their home pages, not their terms.
Sources
All opened on 5 November 2026.
- Electronic Ticket Resale Service Information Standard 2022, 2022 text (official)
- Ticketed events, Queensland Government, updated 10 July 2025 (official)
- Ticket scalping, Stadiums Queensland, undated (official)
- Buying tickets, Consumer and Business Services South Australia (official)
- Events, tickets and ticket scalping, Western Australia, updated 19 November 2024 (official)
- Final Siren For Ticket Scalpers, Victorian Government, 21 September 2026 (official)
- Consumers urged to avoid ticket resellers and Fair Trading fines eBay, NSW Fair Trading, September 2022 (official)
- Purchase policy and resale policy, Ticketmaster (company)
- Terms, Moshtix (company)
- About us, Oztix (company). Its resale page also opened; we do not link it because it leads to a resale website
- Tickets, RAC Arena (company)
- Accor Stadium (company)
- Laneway Festival (company)
- Home pages of Eventbrite, Humanitix and Megatix (company)